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Koami Privacy Policy

Last Updated: October 07, 2025

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Introduction

At Koami, your privacy matters deeply to us.

We are based in Bangalore, India. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

Koami is intended only for adults (18 years and older).

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1. Information We Collect

Information you provide voluntarily:

  • Account information (email, password, display name, age confirmation)
     

  • Chat and voice interactions (with your consent)
     

  • Feedback, support messages, and survey responses
     

  • Payment and transaction data (processed securely by third parties)
     

  • In-game content or preferences you create
     

Information collected automatically:

  • Device and app details (model, OS version, language)
     

  • IP address and general location (city, country level)
     

  • Gameplay activity and usage metrics
     

  • Diagnostics, crash reports, and performance logs
     

  • Cookies or similar technologies for analytics and preferences
     

2. How We Use Your Information

We use this information to:

  • Operate and enhance Koami’s gameplay, chat, and AI features
     

  • Personalize your experience and support in-game functionality
     

  • Process payments securely
     

  • Prevent fraud and ensure safety
     

  • Improve AI and voice features (only with your explicit consent)
     

  • Communicate updates, promotions, or surveys (opt-in only)
     

  • Fulfill our legal obligations
     

We do not sell your personal information.

 

3. Voice, Chat, and AI Data

Your voice or chat data helps make Koami’s AI features responsive.
We may temporarily store or review this data to improve performance and moderation.

If we ever use your data for AI model improvement, we’ll ask for your explicit consent first.
You may opt out anytime by contacting support@trysna.com or changing settings in the app.

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4. Data Storage and Retention

  • Your information is stored on secure servers in India or trusted cloud locations.
    We retain it only as long as necessary to operate the Game or meet legal requirements.

  • When data is no longer needed, it is anonymized or safely deleted.

 

5. Sharing and Disclosure

We only share data when necessary to run Koami, such as with:

  • Cloud hosting or analytics providers;
     

  • Payment and billing partners;
     

  • Customer support tools; or
     

  • Regulators or law enforcement (if required by law).
     

All third-party partners are bound by confidentiality and data-protection obligations.

 

6. International Players

Koami welcomes players worldwide.
If you play from outside India, your data may be transferred to India or other regions for processing.
We take reasonable steps to protect such data under applicable privacy principles.

 

7. Your Rights

Depending on where you live, you may have the right to:

  • Access or correct your data;
     

  • Request deletion or withdrawal of consent;
     

  • Opt out of communications; or
     

  • Request a copy of your personal information.
     

To make a request, please email support@trysna.com.
We’ll respond promptly and respectfully.

 

8. Data Security

We use encryption, limited access controls, and regular monitoring to safeguard your data.
While no system is 100% secure, we’re committed to improving continually as we grow.

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9. Children’s Privacy

Koami is strictly for adults 18 and older.
We do not knowingly collect data from minors.
If you believe a child has used Koami, please contact us and we’ll promptly remove their information.

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10. Changes to This Policy

We may revise this Privacy Policy occasionally.
If we make significant updates, we’ll notify you in-app or by email before changes take effect. You can always find the latest version on our website or within the game.

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11. Contact Us

If you have questions, feedback, or privacy requests,  please reach out at support@trysna.com

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